Returns & Exchanges

We hope that you will be delighted with your beauty-full Skin O2 purchase. Please contact our customer service if you need any training or product assistance, please also check out directions and videos on our website or attend our free webinar for expert advice on how to get the most out of the Skin O2 range.

To be eligible for a return the item must be deemed faulty by Skin O2 and not be damaged by the user, out of date or for goods sent to the wrong address due to change of address after your purchase. You will need the receipt or proof of direct purchase from Skin O2 website which can be found in your email. If you purchased goods in- store or from another website please contact that supplier directly. To start a return, you can contact us at sales@skino2.com.au.

If your return is accepted, you will need to arrange and pay for the return postage. We do not take responsibility for any return parcels, for this reason a registered post is recommended. Please also ensure returned goods are packaged well so they are not damaged in transit.

Once approved you will be provided instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, processed or returned. You can always contact us for any return question at sales@skino2.com.au. In purchasing goods on our website or via head office you agree to our full terms and conditions on our website and in line with Australian fair trading law.

Postage Refunds will be issued for any goods or processes deemed faulty by Skin O2.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods , custom products (such as pre orders, special orders or personalized items), and personal care goods (such as used beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Where possible the item will be replaced and if this is not possible, if approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. This can be anywhere from 1-4 weeks depending on the payment method or provider.