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Shipping Policy

Shipping policy

We aim to ship orders placed before 12 PM AEST Monday - Friday the same day. Orders placed after that time will be shipped the next business day. You will receive another notification when your order has shipped with a tracking number. Please allow for a few additional days for orders to be shipped and delivered when we have a sale or there is a Queensland Public Holiday.


Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Australian orders under $35 will incur a $10 flat rate shipping fee.

Australian orders over $35 give you the option to either choose FREE SHIPPING or a FREE GIFT. The choice is yours!

Delivery Method
Order Total
Cost
Delivery Timeframes
Standard Australia Post
Under 35$
$10
Metro: 2-5 days*
Regional: 3-10 days*
Standard Australia Post
Over 35$
FREE SHIPPING OR GIFT
You choose!
Metro: 2-5 days*
Regional: 3-10 days*
Australia Post Express
All Orders
$15
Metro: 1-3 days*
Regional: 3-5 days*

Local pickup

You can skip the shipping fees with free local pickup on the Gold Coast. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our local pickup hours are 8:30AM - 2:30PM Monday to Friday. Please have your order confirmation email with you when you come.


New Zealand

Shipping charges for your order will be calculated and displayed at checkout. 

New Zealand orders under $150 will incur a $10 flat rate shipping fee. Alternatively you can choose Express Shipping for $35.

New Zealand orders over $150 is shipped via FREE EXPRESS POST.

Delivery Method
Order Total
Cost
Delivery Timeframes
New Zealand Standard
Under 150$
$10
7-12 days*
New Zealand Express
Under $150
$35
3-8 days*
New Zealand Express
Over $150
FREE
3-8 days*

International Shipping Rates and Estimates

We offer international shipping to many international countries. For a list of excluded countries we do not ship to, please read further below.

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery Method
Order Total
Cost
Delivery Timeframes
Australia Post International Express
Under $150
$35
5-10 days*
Australia Post International Express
Over $150
FREE
5-10 days*

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Skin O2 is not responsible for these charges if they are applied and are your responsibility as the customer.

At this time, we do not ship to the following countries:

Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bonaire, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cameroon, Canary Islands, The , Cape Verde, Cayman Islands, Central African Rep, Chad, Comoros, Congo, Congo - DPR, Costa Rica, Côte D Ivoire, Cuba , Curacao, Djibouti, Dominica, Dominican Rep., Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep., Guinea-Bissau, Guinea-Equatorial, Guyana, Haiti, Honduras, Iceland, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, North Korea, Kosovo, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova - Rep. Of, Mongolia, Montenegro - Rep Of, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nevis ,Nicaragua, Niger, Nigeria, North Macedonia, Palau, Palestine, Panama, Puerto Rico, Reunion - Island Of, Russian Federation, Rwanda, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland - Rep Of, South Sudan, St.Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Trinidad And Tobago, Tunisia, Turkmenistan, Turks & Caicos, Uganda, Ukraine, Uzbekistan, Virgin Islands-British, Virgin Islands-US, Yemen, Zambia, Zimbabwe.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available with the courier. 

Domestic Orders: If you haven’t received your order within 7-10 business days (95% of our orders arrive within 3-5 business days) of receiving your shipping confirmation email, please contact the courier provider as stated in your shipping confirmation email.

International Orders: If you haven’t received your order within 21 days (95% of orders are received within 5-15 days) of receiving your shipping confirmation email, please contact your courier first.

If you still need assistance after contacting the courier, please let us know and we will assist to the best of our abilities.


Refunds, returns, and exchanges

We accept returns up to 30 days after delivery. For more information about returns, please view our returns policy here.